Financial Hardship

OurMoneyMarket understands that unforeseen changes to circumstances can happen, and so we are committed to supporting customers experiencing financial hardship. Those circumstances could be personal (e.g. illness or injury), a major life event (e.g. death of a loved one, loss of employment), or another reasonable cause.

While financial hardship assistance does not remove the obligation to repay a loan, it is intended to help make loan repayments more manageable during a time of financial difficulty. OurMoneyMarket may decide to change the contract if it is satisfied that there is a reasonable cause for the borrower’s inability to meet their obligations, and that the borrower will be able to meet their obligations under the contract if it was changed.

How to apply

  1. Contact us

Telephone: 1300 990 115


Please provide as much supporting information and documentation as possible relating to your request. If your request is urgent, please let us know.

2. If we do not require any further information from you, a decision will be made within 21 working days of receiving your request. If we do require further information from you, please ensure you provide this as soon as possible.

Need help?

OurMoneyMarket is committed to delivering exceptional customer experience. With this in mind, we understand that you may feel you need support to be able to communicate effectively with us. Should you require assistance, please consider the following services:

Teletypewriter (TTY) - speak and read
Dial 133 667 and ask the relay officer to call 1300 990 115.

Teletypewriter (TTY) - type and read
Dial 133 667 and type 1300 990 115.

For help in other languages, interpreting support is provided by the Translating and Interpreting Service (TIS National) by calling 131 450 (within Australia), 24 hours a day, 7 days a week.

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