Frequently Asked Questions

How can OurMoneyMarket offer better rates to borrowers?

OurMoneyMarket operates off a lower operating cost model than many of the traditional bank lenders. These savings are effectively passed onto borrowers in the form of lower rates.

Are my personal details shared with any investors?

No. We do not share any information with investors that would allow them to identify who you are. They will only be provided with demographic information about you, your financial information and historical credit performance.

Can I change and/or direct debit details?

Yes. Please contact us on 1300 990 115 or email to discuss how.

Can I select and/or change my repayment dates?

Your Loan Offer will set out your contractual loan obligations including your scheduled repayments. In the event you wish to make a change to the repayment schedule, please contact 1300 990 115 or email

How do I make repayments?

OurMoneyMarket offers you repayment flexibility with the options of weekly, fortnightly or monthly loan repayments. All scheduled loan repayments must be made via direct debit.

If you wish to make any additional loan repayments ahead of schedule or pay off your loan completely, please login to your personal borrower dashboard and select 'Transfer Funds'. You will be provided with BPAY details for your account. If you then log into your internet banking account, you can make an additional loan repayment on your OurMoneyMarket loan by using these details.

If you are experiencing financial hardship and are having difficulty meeting your scheduled loan repayments, please contact us as soon as possible on 1300 990 115 or email us at

Can I pay off my loan early and make additional repayments?

Yes, absolutely. You can pay off your loan at any time without incurring any penalty or fees.

Also, you can also make additional repayments ahead of schedule, without any penalty or fees. To be eligible for an unsecured personal loan with OurMoneyMarket you must at a minimum satisfy the following:

  • You are an Australian citizen or permanent resident;
  • You are aged 18 years or older;
  • Your gross income is greater than or equal to $25,000 per annum;
  • You have an acceptable credit history with OurMoneyMarket's credit bureau of choice, as determined at OurMoneyMarket's discretion;
  • You are not in hardship with another financial provider;
  • There are no undischarged bankruptcy listings on your credit file

Which bank account do you need to connect to?

So that we can finalise your application, and comply with responsible lending standards, we are required to verify all income and expenses. You can do this by submitting your latest bank statements via the secure Illion Open Data Solutions service (learn more here).

When you submit statements using the secure Illion Open Data Solutions service, we will receive the last 3 month bank statements electronically for all bank accounts held under your name with that bank.

What kind of access would Illion have to my account?

Illion will be provided with read-only access. Neither Illion or OurMoneyMarket are able to transact on your bank account.

We only obtain access to your bank statements in order to assist in the credit assessment process of your loan application.

How do you access my personal bank statements?

There are two options:

  1. You can provide your internet banking credentials through the Illion gateway. This is a safe and secure gateway in which your internet banking credentials will be encrypted and passed to your bank so that we can be provided with details of your recent transaction history. If you are still concerned about the security of internet banking password, you can simply change your password after using the service.
  2. You can manually upload your last 3 months’ bank statements. This however will increase the time in which you will receive a decision on your loan application and also incurs a manual assessment fee.


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